Somebody actually reads these.
Contact
There's no ticket system and no support queue. There's one address, and one person on the other end of it.
The address
OrionTheLion@ryuumaru.com
Email us about anything, a question, a problem with something we made, press, business, or just to say hello.
Please be patient with the reply. RyuuMaru is one person and a lot of ideas. It might take a few days. It will be a real answer written by a human, not a form response, and we would rather be slow and sincere than fast and automated.
So you can spot a fake
What we will never do
Impersonation is the one thing we can't stop happening, so here is exactly how to tell.
- We will never DM youNot on Discord, not on any platform, not once. If “we” message you privately, it is not us. Block it and report it, with our blessing.
- We will never ask you for moneyNothing we make asks for a card number. If something claiming to be us does, it is lying.
- We will never ask for your passwordNot for any account, ever, for any reason.
- Our only address is this oneAnything from another domain claiming to be RyuuMaru is not. The real one is OrionTheLion@ryuumaru.com.
Or find us out there
We're easier to reach in public
Honestly, the fastest way to get a response is the stream chat or the comments, that's where we actually live.